Returns & Exchanges

At Port Vale Store, we want you to be fully satisfied with your official merchandise, which is why we offer a 28-day return policy on all eligible items. Please ensure products are in their original condition with tags attached to qualify for a full refund or exchange.

1

Check Eligibility

Verify that your item is unworn, unwashed, and in its original packaging; please note that personalized jerseys and hygiene-restricted items cannot be returned.

2

Pack Your Items

Securely package the merchandise and include your original delivery note or a written note with your order number and reason for return.

3

Send to Club Shop

Ship your package using a tracked service to the Port Vale Official Store at Vale Park, or visit the stadium shop in person for an immediate exchange.

4

Receive Refund

Once our team inspects your return, we will process your refund to the original payment method within 7-10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing